General terms and conditions
The General Terms and Conditions (hereinafter referred to as "GTC") apply to all orders placed and contracts concluded (hereinafter referred to as "order") via the online platform of OCEA AG (hereinafter referred to as "citymarket.ch").
The offer is aimed at natural or legal persons who have their domicile or registered office in Switzerland or Liechtenstein. The products will only be delivered to addresses in Switzerland or Liechtenstein. The offer is valid as long as it appears in the online shop and while stocks last. Price and range changes are possible at any time. The images shown in advertisements, brochures, the online shop, etc., as well as all product information (list of ingredients, nutritional values, food facts, allergen information, etc.) are for illustrative purposes only and are not binding. The specific information on the product packaging is decisive.
All prices are in Swiss francs (CHF). The purchase price (PP) is always stated exclusive of VAT and recycling tax (RT). The price shown in the online shop at the time of ordering is binding.
The display of products in the online shop is not legally binding. This is an online catalogue, which is intended as a guide to encourage customers to order the product in this way. The sale of tobacco and alcohol is prohibited by law in Switzerland and Liechtenstein for persons under 18 years of age. Customers who purchase such products certify that they are at least 18 years old. In the case of a first order including tobacco or alcohol, payment can only be made by credit card. An order in this context is considered to be an application for the conclusion of a contract with citymarket.ch
|5. Conclusion of contract|
The contract is concluded after the order has been processed in the logistics centre of the webshop operator. As soon as the order is ready to be dispatched from the logistics centre, the customer receives an order confirmation by e-mail.
Delivery timesNo deliveries are made on Sundays or on official national and cantonal holidays. If the customer is not present at the time of delivery and has not given specific instructions for delivery, the goods will be deposited in front of the door of the house or flat, or at the reception desk, or in front of the business entrance. The customer is responsible for the delivered goods, even if he/she has not taken delivery of them himself/herself.
Delivery costsThe delivery costs are stated in the general terms and conditions of the shop operator.
citymarket.ch fulfill its guarantee through either partial or complete replacement by an equivalent product, a reduction in price or by issuing a credit note up to the sales price applicable at the time of the order.
Should delivered products exhibit clear damage to their packaging or contents, the customer must immediately complain to the delivery staff and refuse acceptance thereof. All transport damage must also be reported immediately to the webshop operator.
|9. The Information We Collect About You|
We collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services. We may combine the information we collect about you from these sources.
|10. How We Use Your Information|
We use your information, including your personal information, for the following purposes:
|11. How We Share Your Information|
We may share your information, including personal information, as follows:
|12. Cookies and Other Tracking Mechanisms|
|13. Security of your Personal Information|
We have implemented safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware no data security measures can guarantee security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private.
|14. Applicale law and jurisdiction|
The place of jurisdiction is the registered office of OCEA AG. The purchaser expressly waives the jurisdiction of his place of residence and submits to the agreed jurisdiction. Our business activity is governed solely by Swiss law.
|15. Contact / Customer Service|
If you have any questions, please log on to the customer service portal of citymarket.ch or send a letter to the following address OCEA SA, Route de l'Etraz 26A, 1136 Bussy-Chardonney